30 DAYS MONEY BACK GUARANTEE
Changed your mind? Totally ok. We realize we can’t always please everybody and we only want happy customers. Therefore, we’ll always accept returns on webshop orders at www.dbud.io, that are made within 30 days of delivery and that contain all the pieces in its original packaging. The refund is given to you after we’ve received the package. We’ll ask you to return opened packages to our head-quarters in Sweden, and unopened packages to one of our nearest logistics hub.
Please note that no shipping costs will be refunded.
The 30 Days Money Back Guarantee is not valid for large volume orders: 10 pcs, 50 pcs or 100 pcs. These orders are covered by our usual warranty of a minimum 6 months (see section below)
dBud’s attenuation performance has been certified by two accredited and independent acoustic laboratories in Europe and in the U.S. and each unit is tested in manufacturing as per our quality assurance programme.
We can assure you that the attenuation performance is according to specification, which can be seen in the attenuation tables both on our website and on the packaging.
If you have any personal perception about the attenuation being too little or too much – or about the difference in attenuation between the two settings, then there may be several reasons for this. One reason is that compared to many other earplugs, dBud reduces volume but retains sound quality in a better way. And this can make it a different experience (which is the whole point actually!). But nevertheless, you can be certain that dBud’s noise reduction performance is correct.
Your purchasing receipt from your online order is your warranty document. We keep a minimum 6 month warranty for manufacturing errors, or longer dependent on local regulations per country.
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Faulty items will be exchanged to the same type of product. Refunds for faulty items can be made within the 30-day period following delivery.
If you have questions concerning the warranty, please contact customer service at email@example.com.
RETURNS AND REFUNDS
Follow these steps if you would like to make a return:
Contact customer service at firstname.lastname@example.org as soon as possible after delivery. State your order number, which products you wish to return and the reason why. Then please wait for instructions. If you do not contact us before sending the products, you might miss important instructions which may lead to that you can’t receive your refund.
You will then receive the address where to send the goods. As a consumer you are responsible for the goods during return shipping, so we suggest that you use a tracked shipping option so that you can follow the package’s journey back to us. Send your items in their original packaging to ensure that they are adequately protected in transit.
Items must be returned within 30 days of receiving your order.
Contact customer service at email@example.com for return instructions.
Items should be returned to us in perfect condition accompanied by the original invoice.
You are responsible for the shipping of returned items back to earlabs.co/dbud. Items lost in transit will not be compensated for.
Shipping costs or any other costs for returns are not refunded.
RECEIVING A REFUND
Your refund will be credited to the original purchaser’s credit card or if you prefer as a store credit. The refund will exclude all shipping costs, with the exception of returns that concern faulty items. Late returns may be accepted at the discretion of earlabs.co/dbud. However, they can only be refunded as a store credit. If your order has been sent within the EU, all sales taxes will be refunded. earlabs.co/dbud is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.
SHIPPING AND DELIVERY
The shipping cost depend on your shipping address. The different shipping options available for your shipping address will be displayed at checkout and you can choose the shipping option you prefer.
All orders are processed at one of our four distribution centers (located in Laughton-Lewes in the United Kingdom, Tilburg in the Netherlands, Sydney in Australia and Los Angeles in the United States) within two business days, subject to payment clearance and stock availability.
During busy tines such as prior to Christmas the processing times might take longer time. We operate Monday to Friday with exception for Swedish public holidays.
If the chosen shipping option include tracking, the tracking number will be sent to you when your order has been processed at the distribution center. The shipping time varies depending on your location and chosen shipping option.
Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure, these delays can be between 4-6 weeks except for Belgium, Italy and the Netherlands, which can be up to 8 weeks on very rare occasions.
If you have a question concerning a delivery, contact us by sending an e-mail to firstname.lastname@example.org.
TAXES AND DUTIES
On all orders from within the European Union prices include Swedish VAT at 25 %. These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.
REST OF THE WORLD
Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)
earlabs.co/dbud always log IP address for purchases. If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 20 USD. The money is deducted from the amount paid for the order. Is the cost of re-dispatch higher than the customers order value no money will refunded to the customer. If the customer have more than two unclaimed package the customer will be blocked from shopping at dbud.io.