Shipping policy

The shipping cost depend on your shipping address. The different shipping options available for your shipping address will be displayed at checkout and you can choose the shipping option you prefer.



All orders are processed at one of our four distribution centers (located in Laughton-Lewes in the United Kingdom, Tilburg in the Netherlands, Sydney in Australia and Los Angeles in the United States) within two business days, subject to payment clearance and stock availability.
During busy tines such as prior to Christmas the processing times might take longer time. We operate Monday to Friday with exception for Swedish public holidays.
If the chosen shipping option include tracking, the tracking number will be sent to you when your order has been processed at the distribution center. The shipping time varies depending on your location and chosen shipping option.
Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure, these delays can be between 4-6 weeks except for Belgium, Italy and the Netherlands, which can be up to 8 weeks on very rare occasions.
If you have a question concerning a delivery, contact us by sending an e-mail to



On all orders from within the European Union prices include Swedish VAT at 25 %. These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.


Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)


UNCLAIMED PACKAGES always log IP address for purchases. If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 20 USD. The money is deducted from the amount paid for the order. Is the cost of re-dispatch higher than the customers order value no money will refunded to the customer. If the customer have more than two unclaimed package the customer will be blocked from shopping at

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