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Refund policy

101 DAYS MONEY BACK GUARANTEE Changed your mind? That’s okay. You can return dBuds bought from www.dbud.io within 101 days of delivery, as long as all parts are included: the earplugs, ear tips, leash and case. For hygiene reasons, please clean the earplugs and tips thoroughly before you send them back. We refund your purchase once we have received the return.

You pay the cost of return shipping, and the original shipping cost is not refunded, unless the product is faulty.

The 101-day money back guarantee does not apply to large volume orders of 10 pieces or more. These orders are covered by our standard warranty (see Warranty below).

Your statutory right of withdrawal as an EU consumer is not affected by this guarantee. You can use our withdrawal form: https://app.haij.eu/w/DmRNOhnUhHkDVtrPDyOg6w

QUALITY GUARANTEE The attenuation of Protection mode on dBuds has been certified by two accredited and independent acoustic laboratories in Europe and in the U.S., and each unit is tested in manufacturing as per our quality assurance programme. We can assure you that the attenuation performance is according to specification, which can be seen on our website and on the packaging. If you have any personal perception about the attenuation being too little or too much, or about the difference in attenuation between the two settings, then there may be several reasons for this. One reason is that compared to many other earplugs, dBud reduces volume but retains sound quality in a better way. And this can make it a different experience (which is actually the whole point). But nevertheless, you can be certain that dBud’s noise reduction performance is correct.

WARRANTY dBuds come with a 2-year warranty against manufacturing defects, counted from the date of purchase. Ear tips wear with use, so they are covered for 6 months. Your order confirmation is your proof of purchase. This warranty is in addition to your statutory rights as a consumer, which are not affected.

Items are considered faulty if they arrive damaged or if a manufacturing defect appears during normal use within the warranty period. Normal wear and tear, such as a stretched leash, and accidental damage are not covered. Faulty items are replaced with the same type of product.

To make a warranty claim, email hello@dbud.io with your order number and a photo of the product. If you bought your dBuds from a retailer, please include your receipt.

RETURNS AND REFUNDS Follow these steps if you would like to make a return:

Contact customer service at hello@dbud.io as soon as possible after delivery. State your order number, which products you wish to return and the reason why. Then please wait for instructions. If you do not contact us before sending the products, you might miss important instructions which may lead to that you can’t receive your refund.

You will then receive the address where to send the goods. As a consumer you are responsible for the goods during return shipping, so we suggest that you use a tracked shipping option so that you can follow the package’s journey back to us. Send your items in their original packaging to ensure that they are adequately protected in transit.

IMPORTANT Items must be returned within 101 days of receiving your order. Contact customer service at hello@dbud.io for return instructions. Items should be returned to us complete and clean, accompanied by your order number. You are responsible for the shipping of returned items back to us. Items lost in transit will not be compensated for. Return shipping costs are not refunded, unless the product is faulty.

RECEIVING A REFUND Your refund will be credited to the original payment method or, if you prefer, as store credit. The refund will exclude all shipping costs, with the exception of returns that concern faulty items. Late returns may be accepted at our discretion. However, they can only be refunded as store credit. If your order has been sent within the EU, all sales taxes will be refunded. We are not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

For shipping times, taxes and duties, see our Shipping Policy.

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30 DAYS MONEY BACK GUARANTEE

Changed your mind? Totally ok. We realize we can’t always please everybody and we only want happy customers. Therefore, we’ll always accept returns on webshop orders at www.earlabs.co/dbud, that are made within 30 days of delivery and that contain all the pieces in its original packaging. The refund is given to you after we’ve received the package. We’ll ask you to return opened packages to our head-quarters in Sweden, and unopened packages to one of our nearest logistics hub.
Please note that no shipping costs will be refunded.

The 30 Days Money Back Guarantee is not valid for large volume orders: 10 pcs, 50 pcs or 100 pcs. These orders are covered by our usual warranty of a minimum 6 months (see section below)

 

QUALITY GUARANTEE

 

dBud’s attenuation performance has been certified by two accredited and independent acoustic laboratories in Europe and in the U.S.  and each unit is tested in manufacturing as per our quality assurance programme.
We can assure you that the attenuation performance is according to specification, which can be seen in the attenuation tables both on our website and on the packaging.
If you have any personal perception about the attenuation being too little or too much – or about the difference in attenuation between the two settings, then there may be several reasons for this. One reason is that compared to many other earplugs, dBud reduces volume but retains sound quality in a better way.  And this can make it a different experience (which is the whole point actually!). But nevertheless,  you can be certain that dBud’s noise reduction performance is correct.

 

WARRANTY

 

Your purchasing receipt from your online order is your warranty document. We keep a minimum 6 month warranty for manufacturing errors, or longer dependent on local regulations per country.
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Faulty items will be exchanged to the same type of product. Refunds for faulty items can be made within the 30-day period following delivery.
If you have questions concerning the warranty, please contact customer service at hello@dbud.io.

 

RETURNS AND REFUNDS

 

Follow these steps if you would like to make a return:

 

Contact customer service at hello@dbud.io as soon as possible after delivery. State your order number, which products you wish to return and the reason why. Then please wait for instructions. If you do not contact us before sending the products, you might miss important instructions which may lead to that you can’t receive your refund.

 

You will then receive the address where to send the goods. As a consumer you are responsible for the goods during return shipping, so we suggest that you use a tracked shipping option so that you can follow the package’s journey back to us. Send your items in their original packaging to ensure that they are adequately protected in transit.

 

IMPORTANT

 

Items must be returned within 30 days of receiving your order.

 

Contact customer service at hello@dbud.io for return instructions.

 

Items should be returned to us in perfect condition accompanied by the original invoice.

 

You are responsible for the shipping of returned items back to earlabs.co/dbud. Items lost in transit will not be compensated for.

 

Shipping costs or any other costs for returns are not refunded.

 

RECEIVING A REFUND 

 

Your refund will be credited to the original purchaser’s credit card or if you prefer as a store credit. The refund will exclude all shipping costs, with the exception of returns that concern faulty items. Late returns may be accepted at the discretion of earlabs.co/dbud. However, they can only be refunded as a store credit. If your order has been sent within the EU, all sales taxes will be refunded. earlabs.co/dbud is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

 

 

 

SHIPPING AND DELIVERY

 

The shipping cost depend on your shipping address. The different shipping options available for your shipping address will be displayed at checkout and you can choose the shipping option you prefer.

 

DELIVERY TIMES

 

All orders are processed at one of our four distribution centers (located in Laughton-Lewes in the United Kingdom, Tilburg in the Netherlands, Sydney in Australia and Los Angeles in the United States) within two business days, subject to payment clearance and stock availability.
During busy tines such as prior to Christmas the processing times might take longer time. We operate Monday to Friday with exception for Swedish public holidays.
If the chosen shipping option include tracking, the tracking number will be sent to you when your order has been processed at the distribution center. The shipping time varies depending on your location and chosen shipping option.
Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure, these delays can be between 4-6 weeks except for Belgium, Italy and the Netherlands, which can be up to 8 weeks on very rare occasions.
If you have a question concerning a delivery, contact us by sending an e-mail to hello@dbud.io.

 

TAXES AND DUTIES

 

EUROPEAN UNION
On all orders from within the European Union prices include Swedish VAT at 25 %. These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.

 

REST OF THE WORLD
Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)

 

UNCLAIMED PACKAGES

 

earlabs.co/dbud always log IP address for purchases. If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 20 USD. The money is deducted from the amount paid for the order. Is the cost of re-dispatch higher than the customers order value no money will refunded to the customer. If the customer have more than two unclaimed package the customer will be blocked from shopping at www.earlabs.co/dbud

 

 

ACCESS TO THIS WEBSITE

 

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by Ear Labs AB (Henceforth referred to as earlabs.co/dbud, ’us’ or ´we’ interchangeably) from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website. This Website also contains links to other websites, which are not operated by us (the “Linked Sites”). earlabs.co/dbud has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

 

 

PRIVACY POLICY

 

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

 

 

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

 

The intellectual property rights in all software and content made available to you on or through this Website remains the property of earlabs.co/dbud or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by earlabs.co/dbud and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

 

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by earlabs.co/dbud or its licensors. The dBud name and logo are trademarks belonging to earlabs.co/dbud. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of earlabs.co/dbud.

 

 

 

TERMS OF SALE

 

In order to enter into this contract with earlabs.co/dbud you must be over 18 years of age. earlabs.co/dbud retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

 

 

 

  1. Our Contract

 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

 

 

 

  1. Pricing and Availability

 

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

 

 

 

All countries within Europe are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout. Orders to countries outside Europe are shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. International orders can incur taxes and duties as determined by the customs agency within the destination country.

 

 

 

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

 

 

 

  1. Products

 

All pictures should be seen as illustrations, and cannot be guaranteed to reproduce the exact product appearance and characteristics. In the event of errors in the storage status, earlabs.co/dbud reserves the right to correct this. This means that if a product in earlabs.co/dbud assortment has been withdrawn or otherwise is not available with respect to reasonable efforts, earlabs.co/dbud is not obliged to provide such a product even though the customer ordered the same. If payment has already been made for such a product, earlabs.co/dbud will refund as soon as possible, and within 30 days at the latest.

 

 

 

  1. Payment

 

All customers paying by card are subject to validation checks. earlabs.co/dbud makes the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. You can choose to pay with VISA or MasterCard.

 

 

 

  1. Delivery

 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Sweden and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Shipping and Delivery notice for further information.

 

 

 

  1. Returns, Exchanges and Complaints

 

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. For more information please review our Returns and Refunds notice.

 

 

 

earlabs.co/dbud always log IP address for purchases. If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 20 USD. The money is deducted from the amount paid for the order. Is the cost of re-dispatch higher than the customers order value no money will refunded to the customer. If the customer have more than two unclaimed package the customer will be blocked from shopping at www.earlabs.co/dbud.

 

 

 

  1. Discount Codes

 

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

 

 

 

 

 

GOVERNING LAW

 

 

 

These terms of use are construed in accordance with Swedish law and you agree that the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

 

 

 

WAIVER

 

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

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